Terms and Conditions – Solaire Hotel Online Gaming Platform

1 Acceptance of Terms

By accessing, registering on, or using any part of the solaire hotel platform — including its website and mobile applications — you confirm that you have read these Terms and Conditions in full and agree to be bound by them. These terms form a legally binding agreement between you and solaire hotel.

If you do not agree with any part of these Terms and Conditions, you should not create an account or use the platform. Continued use of solaire hotel after any update to these terms constitutes your acceptance of the revised version.

2 Eligibility and Account Registration

To register and maintain an active account on solaire hotel, you must meet the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be physically located in the Philippines when accessing the platform.
• You must not be a person who has been self-excluded from online gaming platforms.
• You must provide accurate, truthful, and current information during registration.
• You must not be registering on behalf of another person.

Identity Verification (KYC): All accounts are subject to Know Your Customer (KYC) verification. You will be required to submit a valid government-issued Philippine identification document. Failure to complete KYC verification within a reasonable period may result in restrictions on withdrawals or account suspension. KYC is a standard industry requirement to protect players and maintain account integrity.

3 Account Rules and Responsibilities

One Account Policy: Each individual player is permitted to hold only one account on the solaire hotel platform. If duplicate accounts are identified, all accounts beyond the first may be closed and any associated balances may be forfeited. If you have accidentally created more than one account, contact support immediately.

Account Security: You are solely responsible for keeping your username, password, and OTP codes confidential. Do not share your login credentials with anyone. solaire hotel will never ask for your password via chat, email, or any other channel. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, notify our support team without delay.

Accurate Information: All personal information provided at registration and during KYC must be accurate and kept up to date. Providing false information is a breach of these terms and may result in account suspension and forfeiture of funds.

• You must not use your account for any unlawful purpose.
• You must not attempt to exploit technical errors, bugs, or vulnerabilities on the platform.
• You must not use automated tools, bots, or software to interact with the platform.
• You must not use another person's payment method to fund your account.

4 Deposits, Withdrawals, and Payments

Currency: All financial transactions on the solaire hotel platform — including deposits, withdrawals, and displayed balances — are conducted in Philippine Peso (PHP). No foreign currency conversion is applied within the platform interface.

Accepted Payment Methods: solaire hotel supports deposits and withdrawals via Philippine e-wallets (such as GCash and Maya), Philippine online banking, and bank transfer. Credit cards and cryptocurrency are not accepted as payment methods for deposits or withdrawals on this platform.

Deposit Processing: Deposits are generally credited to your account promptly after confirmation. Processing times may vary depending on the payment method used. solaire hotel is not responsible for delays caused by your bank or e-wallet provider.

Withdrawal Processing: Withdrawals are processed to the same payment method used for the most recent deposit where possible. KYC verification must be complete before any withdrawal can be processed. solaire hotel reserves the right to request additional verification documents before releasing funds.

solaire hotel does not charge fees on standard deposits or withdrawals, but your bank or payment provider may apply their own charges. Check with your provider before initiating a transaction.

5 Gameplay Rules and Platform Use

The solaire hotel platform provides access to online casino games, live dealer tables, slot games, sports betting markets, and eBingo sessions. Each game category operates under its own specific game rules, which are available within the respective section of the platform. These Terms and Conditions apply to all game categories collectively.

Bet Placement: Once a bet is confirmed and accepted by the platform, it cannot be cancelled or modified. You are responsible for reviewing your selections before confirming any wager. If a technical error occurs during bet placement, please contact support immediately with your transaction reference.

Game Results: All game outcomes are determined by certified random number generators (RNG) or, in the case of live casino games, by the results of physical game action conducted by live dealers. solaire hotel does not manipulate game outcomes.

• Sports betting results are settled according to official match outcomes. Void or abandoned events are settled according to the applicable sports betting rules displayed in the Bet section.
• In the event of a disputed result, solaire hotel's decision is final after internal review.
• Any wager placed using funds that were obtained through fraudulent activity will be voided.

Platform Availability: solaire hotel aims to maintain 24/7 platform availability, but cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may affect platform availability. solaire hotel is not liable for losses resulting from platform downtime.

6 Responsible Gaming

solaire hotel is committed to promoting responsible gaming. We believe gaming should remain a form of entertainment, and we provide tools to help players stay in control of their activity.

The following responsible gaming tools are available to all registered players through their account settings:

• Deposit limits — Set daily, weekly, or monthly deposit caps.
• Session time reminders — Configure prompts at set intervals during active sessions.
• Self-exclusion — Request a temporary or permanent exclusion from the platform.
• Reality checks — Periodic alerts showing how long you have been playing and how your balance has changed.

Gaming on solaire hotel is for players aged 21 and above only. If you are concerned that gaming is negatively affecting your life, finances, or relationships, we strongly encourage you to use the self-exclusion tools or contact our support team. Visit our Responsible Gaming page for more information and guidance.

7 Intellectual Property

All content on the solaire hotel platform — including but not limited to the website design, logos, graphics, text, software, game interfaces, and audio-visual elements — is the property of solaire hotel or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any part of the platform without prior written permission from solaire hotel.

The solaire hotel name and logo are trademarks of the platform operator. Unauthorised use of these marks is strictly prohibited.

8 Limitation of Liability

To the fullest extent permitted by applicable law, solaire hotel shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including but not limited to loss of winnings, loss of data, or damage to your device.

solaire hotel's total liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount of funds held in your account at the time the claim arises.

solaire hotel makes no warranty that the platform will be free from errors, viruses, or interruptions. You use the platform at your own risk, and you are responsible for ensuring your device and connection are secure and appropriate for platform use.

9 Suspension and Termination

solaire hotel reserves the right to suspend or permanently close any account, with or without prior notice, if we have reasonable grounds to believe that:

• The account holder has breached any part of these Terms and Conditions.
• The account has been used for fraudulent or unlawful activity.
• False information was provided during registration or KYC.
• The account holder is under 21 years of age.
• Continued operation of the account poses a risk to the platform or other players.

In the event of account closure due to a breach of terms, solaire hotel reserves the right to withhold any balance pending investigation. Verified funds that are not subject to forfeiture will be returned to the account holder through the original payment method after all checks are complete.

You may close your account voluntarily at any time by contacting our support team. Any remaining balance at the time of closure will be processed for withdrawal to your registered payment method, provided all verification requirements are met.

10 Changes to These Terms

solaire hotel may update, modify, or replace these Terms and Conditions at any time. When changes are made, the revised terms will be published on this page with an updated effective date. We may notify registered users of significant changes via email or platform notification, but it is your responsibility to review these terms periodically.

Your continued use of the platform after changes are published constitutes your agreement to the updated terms. If you do not agree with the revised terms, you should stop using the platform and contact support to close your account.

11 Contact and Support

If you have any questions about these Terms and Conditions, or if you need to report an issue with your account, our support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat function available directly within the platform — both on the website and in the mobile app. You can also contact us at:

For questions about responsible gaming tools or self-exclusion, please visit the Responsible Gaming page or contact support directly. For general platform information, visit our FAQ page or the About Us section.