Solaire Hotel FAQ – Answers to Your Gaming Questions

We accept the following Philippine government-issued photo IDs: PhilSys National ID, Philippine passport, LTO driver's licence, SSS ID, UMID card, Voter's ID, and PRC ID. Your document must be valid (not expired) and clearly legible. You will also need to submit a selfie photo alongside your ID to confirm your identity.

No. Each individual player may hold only one account on solaire hotel. Registering duplicate accounts is a breach of our Terms and Conditions and may result in both accounts being permanently closed. If you have accidentally created a second account, contact our support team immediately via live chat to resolve the situation before any restrictions are applied.

You must be at least 21 years old to register and play on solaire hotel. Age is confirmed during the KYC identity verification process. Accounts found to belong to underage players are permanently closed. By submitting a registration, you confirm that you meet the minimum age requirement.

Contact our support team via live chat and request the update. Our team will verify your identity before making any changes to your registered contact details, since these are tied to your OTP login verification and account recovery. Keep your contact details current — especially your Philippine mobile number — to ensure you can always receive OTP codes.

Contact our support team via live chat on the platform. They will verify your identity using the details associated with your account before assisting with a password reset. For security reasons, password recovery is handled through our support team rather than an automated link. Make sure you have access to your registered Philippine mobile number, as identity verification may involve an OTP.

All accounts on solaire hotel are denominated in Philippine Peso (PHP / ₱). Your balance, deposit amounts, and withdrawals are all displayed and processed in PHP. There is no foreign currency conversion involved for Philippine players using local payment methods.

Deposits are made using Philippine payment methods, including bank transfer, Philippine online banking, and local e-wallets such as GCash and Maya. All transactions are processed in PHP. Credit cards and cryptocurrency are not accepted as payment methods on this platform.

Withdrawal processing times vary depending on the payment method and the time of day the request is made. Bank transfers and local e-wallets generally process on business days. Your KYC verification must be complete before any withdrawal can be approved. If your withdrawal is taking longer than expected, contact our live chat support team with your transaction reference for an update.

Withdrawals are generally processed back to the payment method used for the original deposit, as a fraud prevention measure. If you need to change your withdrawal method — for example, your registered GCash or Maya account has changed — contact our support team before submitting a withdrawal request. Our team will guide you through the verification steps required.

solaire hotel offers casino table games (baccarat, blackjack, roulette), live dealer rooms with real hosts, a slots library covering a wide range of titles and themes, sports betting markets including PBA basketball, NBA, boxing, volleyball, football, and esports, plus eBingo sessions available throughout the day. All sections are accessible from a single registered account.

Live dealer rooms on solaire hotel operate for extended hours and many tables run continuously throughout the day and night. The specific tables and game types available at any given hour may vary. Check the Live Casino section after logging in to see current table availability.

The sports betting section on solaire hotel covers markets relevant to Filipino fans, including PBA games, NBA, boxing, Philippine Volleyball League, international football leagues, esports competitions, and other major sporting events. All bets are placed and settled in Philippine Peso. Visit the Bet section for current available markets.

No. Every game on solaire hotel — including slots, table games, live dealer, and sports betting — involves real financial risk and no outcome is guaranteed. All casino games operate with a house edge, meaning over time the platform has a statistical advantage. Online gaming should be treated as entertainment, not as a way to generate income. Please see our Responsible Gaming page for tools to help you manage your play.

All data transmitted between your device and our servers is encrypted using SSL/TLS. Your personal details, including your ID documents submitted during KYC, are stored securely and handled in accordance with our Privacy Policy. We do not share your personal information with third parties except as required for identity verification and payment processing.

Contact our support team immediately via live chat and report the suspected unauthorised access. Our team can temporarily lock your account, review login activity logs, and help you secure access with a new password. Going forward, avoid using shared or public devices to log in, use a strong and unique password for your solaire hotel account, and ensure your registered Philippine mobile number — used for OTP verification — is accessible only to you.

No. solaire hotel will never ask for your password through live chat, email, or any other channel. Our support team verifies your identity through other means when assisting with account issues. If anyone contacts you claiming to be solaire hotel support and asks for your password or OTP, do not provide it. Report the contact to us immediately via our official live chat.

Log in and go to Account Settings. Under the Responsible Gaming section, you can set daily, weekly, or monthly deposit limits in Philippine Peso. A reduction takes effect immediately. An increase requires a waiting period before it becomes active — this is intentional and gives you time to reconsider during moments of impulse. Visit our Responsible Gaming page for the full list of available tools.

Self-exclusion can be requested through Account Settings or by contacting our support team via live chat. You can choose a defined exclusion period or a permanent closure. During self-exclusion, your account is closed and you cannot re-register for the duration of the exclusion. Any verified balance at the time of your request can be withdrawn. Self-exclusion is the right choice if gaming has become a persistent problem for you.

A cooling-off period is a temporary pause on real-money gaming — from 24 hours up to 30 days. Your account remains open but cannot be used for gaming during this time, and it is restored automatically when the period ends. Self-exclusion is more permanent: your account is closed for a defined minimum period or permanently, and you cannot re-register during that time. Use a cooling-off period for a short break; choose self-exclusion when gaming has become a persistent problem.

The most effective step is to speak directly with the person and encourage them to use the responsible gaming tools available in their account — deposit limits, session timers, a cooling-off period, or self-exclusion. You can share information about these tools and our Responsible Gaming page with them. As a third party, you cannot request account changes on their behalf, but our support team is available 24/7 to speak with players directly.

Yes. The solaire hotel app is available for download and lets you access all platform sections — casino, live dealer, slots, sports betting, and eBingo — from your mobile device. Your account, balance, and game history are fully synced between the app and the web browser version. Visit the Download page to get the app for your device.

Yes. You can access solaire hotel directly through your mobile browser without downloading anything. The platform is mobile-optimised and works on most modern smartphone browsers. Filipino players from Manila to Davao use it daily via browser without any issues. The app simply offers a more streamlined experience if you prefer it.

No. Your single solaire hotel account works on both the app and the browser. Log in with the same credentials on any device and your balance, transaction history, and settings will be exactly the same. There is no need to create a separate account — and doing so would be a breach of the one-account policy.